There is one thing that every single guest who stays at a hotel must do: check in. The check-in will vary slightly depending on which hotel/hotel chain you go to, but I’ll be going with the working knowledge of check-ins I have done/experienced. There are a few things that you need to do before you even reach the counter:
- Check for signs. These may include “Must have I.D.”, “No Pets Allowed”, “No Checks”, etc. – These may be innocuous, but they will clue you in to some key points if you’re just walking in. There are very few things that are more annoying to a front desk clerk than getting most of the way through the check-in procedure to find out you don’t have a credit card and want to pay with a check when a sign clearly displays “No checks allowed.”
- Have your I.D. and Credit Card ready for inspection. – This step is done for your protection. We check photo I.D. against yourself and the credit card to prevent credit card fraud. It helps nobody for you to get offended when we ask to check the physical card and the matching photo I.D.
These are not the days of a handshake contract and cash for a room. Many hotels nowadays will allow cash payment… but you HAVE to have a credit card on file. It’s not that hotels don’t trust YOU. It’s more that they can’t afford to trust anyone. Gone are the days when you can sneak out with a hotel towel without anyone noticing. At our hotel, we inventory every item in the room before you check-in and after your check-out. If you damage the room, take any items, make long-distance calls, etc. – you will be charged “incidentals” and that is the reason why you’re required to have a credit card on file. Know this: You won’t be randomly charged, but you will be responsible for anything out of the ordinary you do to the room.
For example, just recently at our hotel, I had a gentleman who happened to leave with one of our green throws. This led to us charging him $45 for the throw. Of course, this is exactly what it costs us to purchase a new one. Anyway, a week or two later, he calls, furious about the $45 “over charge” that our hotel posted on his credit card. We researched the situation and calmly explained the charge and he denied taking the throw. Standard procedure for our hotel when something is taken is to bring in the Housekeeping Manager and General Manager to confirm with the housekeeper who found items missing. When I did further research, contacted all those involved, and called the guest back to inform him of this, he took about 3 minutes and then he let us know that he HAD found the blanket, his father must have taken it and he’d be sending it back to us. When it came through the mail, we quickly refunded the charge off of his card.
All of this to say, there ARE reasons why the hotel needs your information, even if you are the most trustworthy person around. It’s not about YOU, it’s about other people who might have less morals than you.
So to recap, for a smooth check in have:
Your payment and I.D. ready, and read any pertinent signs. This will make your front desk staff pleased with your knowledge of the routine and more amiable to you in general.
Filed under Advice, Hotel
Well friends, I’ve been absent for a couple of days. Sorry about that, but I had some gaming to do! That’s right, it was Risk Night: Part Two. With a collection of 4 players, multiple pies and cakes leftover from the holidays, and a desire to win, we began.
I chose a much better starting place than Madagascar this time… Central Europe was my home for the game. With an unnamed Comeback Power, I was able to take over all of Europe on Turn 1, leading to an early lead. In fact, with the Enclave of the Bear controlling all of Europe, a fellow gamer Micah (who I believe is playing Die Mechaniker) expanded through America rather quickly. Joseph (who’s been running the Imperial Legion) was quickly thrown under the treads of Die Mechaniker as Micah expanded into South America.
I believe that Micah’s early aggression was due to Joe’s strong start in Game 1. Joe’s racial power is that he get’s to round up instead of down when recruiting troops. Sierra, well after winning Game 1, she decided to seize Australia and fortify. Khan Industries’ goal wasn’t conquest this game, but rather to survive the backlash of the last decade’s wars. So, with Khan as a relative non-factor this game it boiled down to the Enclave, the Imperials, and Die Mechaniker. The Imperials were quickly nearly wiped from the face of the board, so it was up to myself (the well-recovered Enclave) to duke it out with the powerhouse D.M. had become.
And duke it out we did. The straits between Greenland and Iceland ran red with blood and oil. It was a losing battle for myself though, because holding Europe was bringing in less troops than holding North and South America. It slowly ground into a numbers game (that wasn’t helped by horrible dice karma on my end) that resulted in D.M. pulling out a win.
Micah got to sign the board as a winner and founded a major city (though the name escapes me currently). The rest of us all ‘held on’ and founded minor cities. I’m pretty sure after the powerful Comeback Power I received for getting wiped off the face of the board, players have been more reluctant to decimate a civilization.
Anyone else playing some Risk Legacy in the New Year? How’s your game developing?
Today, I take a detour from the gaming/novel-writing/hotel world that I live in and take a moment to reflect on times gone by and times to come. That’s the true essence of New Years, not just out with the old, in with the new. We can always look forward, but those of us who look to and learn from the past are far better equipped to confront the challenges that lay before us. I find the sweetness of happy memories can help through even the worst of times.
Like when I think of my Papa… I have a multitude of memories that come to mind, but of the most prominent there are two. They are both from when I was quite young. I remember that my grandpa was stubborn and set in his ways since I was little. That was a good thing too, because every day at 5 am we’d go to the Golden Chick and he’d buy coffee with his buddies. I remember that, because every day he’d buy me a biscuit to eat and he’d dab a dollop of honey onto the biscuit for me. I wasn’t helpless, but any time I caught him not looking, I’d have that bear bottle of honey and be getting every last drop of honey I could (until I got caught, that is). That old man learned to watch me like a hawk, though some mornings he just didn’t care.
The other memory happens to be the first (and last) time I had my name signed on his paddle. We were playing hide and seek and I was looking for him. Well, I checked behind trees. I checked behind bushes. I even checked in his wood shop. That old man was nowhere to be found. Well, I’m standing there in the doorway to his wood shop and I say “Damn it, PaPa where are you at?” It just so happens that that old man was far more nimble than anyone gave him credit for, because right after uttering those words, here he came… descending from the rafters of that shop as if from on high to deliver judgement. Of course, I quickly knew I was in for it. We laughed and laughed about it years later, but I remember being more bewildered than frightened at the time.
I have a ton of good memories, ranging from singing along with Dwight Yoakum with Dad as a kid to spending many an hour bonding over a broken truck. We all have those good memories that will help pull us through. What about you, do you have any funny memories that stand out above the rest?
Well, things have been tight this year, so the gifts weren’t abundant. You know what, though? It turned out to be a more meaningful and awesome Christmas because of it.
Here’s the list of gifts I’ve received as of yet (some are coming home with my brother from my mom and dad, so this will need to be updated):
- T-Shirt (Cookie Monster) from my nephew – I loved this one, because he has a matching Cookie Monster hoody and he loves hanging out with his uncle.
- Gift Card (Prima Pasta) from my wonderful girlfriend – This was a really thoughtful gift, since she really hates most Italian food. Something about tomatoes… But for her to go and get this for me is a promise that I get some Italian food (which I LOVE!!!). Thanks dear for the great gift!
- Skylanders for Wii – This is a gift “from the cats” to “us”. We had seen this game months ago, but we really didn’t see it in our budget to get this high-dollar, hot-selling game this year. A guest at the hotel I work at was so impressed by the service I provided gave me a $50 Wal-Mart gift card, and since we hadn’t gotten anything really big, my lady and I decided to spoil ourselves and get this game. Whereas we would have spent about $70, we ended up only spending $20 on the game itself (and we LOVE it… lots of fun)!
- Risk Legacy – This was an early Christmas present to myself. I loved it as soon as I got it out of the store as you can see. (I’ll continue loving this for awhile to come, too!)
So as you can see, I definitely got quality over quantity. Each gift I received had thought behind it. Also, since it’s been such a tight financial year for everyone in our lives, it means a lot that they would get us the gifts they did.
What kind of swag did you receive this year?